FAQs
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Orders
We are unable to make any changes to an order once it's been placed. Please confirm that product details and address information are correct prior to completing your order.
Please contact us ASAP to request an order cancellation. We will do our best to honour any cancellation requests but please keep in mind that our warehouse works fast and once an order is in our system we may not be able to cancel an order.
It depends on where you are. Orders processed generally will take 7-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Express delivery options are displayed to you at checkout.
Delivery details will also be provided in your confirmation email.
To check your order status, log into your account through our Accounts Page. There you can check your order status and tracking if available.
To apply a discount code to your order, select the item(s) you want to purchase and go to checkout. At checkout, you'll see a box for gift card/discount codes - enter your code there and click "Apply". Once applied you'll see the adjusted order total and you can continue to complete the purchase.
Please note: Discount codes cannot be combined and are only valid on full-price eyewear.
Orders delivered outside the UK may be subject to import duties and taxes. Customers will need to take responsibility for these charges; rates may vary according to country.
Products
Spectacles come with three standardised measurements, all of which are written in millimetres. You can find the measurements of each frame on their individual product pages.
These measurements are printed onto the inside of all Rebeleyewear:
The first number (49) refers to lens diameter. This is governed more by the style of the frame than the dimensions of your face.
The second number (19) refers to the bridge width, or the gap between the edges of the two lenses.
The third number (145) refers to the arm length (or temple length). This is the full length of the arm, from the very tip to the very front.
Choosing spectacles requires careful consideration. A frame that will suit your character or the character you’d like to be. Browse our list of unisex spectacles here where you can filter the colour, shape and brand to suit you.
Once you’ve selected a style, you can see if it suits you instantly by using your webcam or phone camera to try it on virtually with our virtual try-on.
You can see each individual frame's measurements in the 'size guide' on the product page and if you scroll down, you can see the frames modelled on different face shapes.
To check your order status, log into your account through our Accounts Page. There you can check your order status and tracking if available.
To apply a discount code to your order, select the item(s) you want to purchase and go to checkout. At checkout, you'll see a box for gift card/discount codes - enter your code there and click "Apply". Once applied you'll see the adjusted order total and you can continue to complete the purchase.
Please note: Discount codes cannot be combined and are only valid on full-price eyewear.
for anything else
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